I call on a Saturday around when it should have been finished, and they could not find record of the watch, and their watch maker was out. I call the next week, get put on hold while they look, finally figure out it's not finished and still under my girlfriends name, and then Eric very rudely blames me for them not being able to find it.
I've purchased a few items from Barton Clay and can honestly say I've enjoyed doing business with them. The staff there is friendly, personable, and greets me by my first name every time I walk in the door! I would recommend them to anyone in the market for a fine watch or other piece of jewelry.
Great customer service! I've taken a few of my vintage watches in for service along with some of my newer watches. Wide variety of watches that you would normally have to drive for hours or out of state to see. I also bought my wife's ring here many years ago. Lots of other selections as well.
I went to Barton clay to purchase a strap for my watch. The service I received was remarkable, from start to finish. The staff was very knowledgeable and paid the utmost attention to detail. Their watch selection is incredible and their jewelry is unique. I would recommend this jewelry store to anyone.
Terrible customer service.
My girlfriend took in my watch to be repaired. She had a tennis bracelet from there, and her family had used them for years. Great! Not great.
Barton Clay is an established professionally managed local business serving customers seeking reasonably priced fine jewelry and fashionable sport & professional business watches. Ask Ryan for expert advice & suggestions. He will make sure you are well directed!
I call and tell them it's my watch, give them my name and number (or so I thought), get the estimate, approve repairs, etc. Should take 2-3 weeks.
I took it back half repaired and will go across the street to Brombergs.
Barton Clay Fine Jewelers is a US Jewelry Store based in Mountain Brook, Alabama. Barton Clay Fine Jewelers is located at 2701 Cahaba Rd, Mountain Brook, AL 35223, USA.
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